Hey, I’m Sinead.

I am a passionate, industry-leading SaaS CS specialist, helping Series B to D build the function that is quietly owning 80% of your P&L, the revenue rescue squad you forgot to fund.

I help turn customer headaches into predictable churn prevention & growth. So you get to add millions to the bottom line by getting this stuff right.

Helping Series B to D build the function that is quietly owning 80% of your P&L........

#customersuccessforthewin

  • Start-Up Grown Enterprise-Tested

    From Series C to Large Corporate - £5million to £178million ARR.

    CS Employee #1 in EMEA at a U.S.-based startup, where I built CS foundations from scratch, supported early customers hands-on, and played a key role in market expansion.

  • A Specialist in Scaling CS in EMEA

    Proven success helping U.S.-headquartered SaaS firms expand and scale CS functions across EMEA, navigating cultural, structural, and operational differences.

  • Breadth of Product & Customer Complexity

    Led teams supporting both single-product and multi-product clients, including on-premise-to-cloud migrations and across Customer Experience Management.

    Comfortable navigating high-touch strategic accounts and tech-touch scalable models.

Get in Touch!

Schedule a session with me to discuss your needs.