Hey, I’m Sinead.

I help scale your customer success, drive revenue and increase retention.

  • Start-Up Grown Enterprise-Tested

    From Series C to Large Corporate - £5million to £178million ARR.

    CS Employee #1 in EMEA at a U.S.-based startup, where I built CS foundations from scratch, supported early customers hands-on, and played a key role in market expansion.

  • A Specialist in Scaling CS in EMEA

    Proven success helping U.S.-headquartered SaaS firms expand and scale CS functions across EMEA, navigating cultural, structural, and operational differences.

  • Breadth of Product & Customer Complexity

    Led teams supporting both single-product and multi-product clients, including on-premise-to-cloud migrations and across Customer Experience Management.

    Comfortable navigating high-touch strategic accounts and tech-touch scalable models.

My Approach

Start Up & Enterprise

From fast-paced Series C to one of the world’s largest tech companies, I bring a rare blend of experience across both ends of the spectrum. I understand the scrappy, build-from-scratch mindset as well as the complexity of scaling within a global enterprise—giving me a unique lens to support growth at any stage.

People & Process

I don’t need to be passionate about your product—but I care deeply about your customers and the teams that support them. I focus on building customer success functions with the right people, strong leadership, and scalable processes. From hiring to structure, I help you create a department that delivers real, lasting impact.

Real Outcomes

I help businesses build and scale customer success with a collaborative, data-led approach. Action-oriented and flexible, I focus on driving real outcomes—not just strategy. A trusted advisor and sounding board when you need it most.

Get in Touch!

Schedule a session with me to discuss your needs.

FAQ

  • We'll start with a free 30 minute phone consultation to determine your customer success needs

  • Pricing is based on both the project's scope and your desired timeline.

  • Timelines depend on the scope and scale of the project.